Saturday, November 26


Upgrading our libraries means less privacy...

The New York Times had an article on the 20th of this month that focused a lot on the privacy of our patrons in this age of customization:
AT the library at North Carolina State University, students and faculty will soon be able to sign up for an Internet-based service that will alert them when favorite journals are published, with links to the articles. They will also be able to create home pages with links to databases, books, journals, Web sites and other resources.
this is what we all want to be able to give our patrons, but it means that we have to store more data about what each person is doing ... which may cause problems with our privacy policies and the comfort of our patrons. It's an interesting read.

No real conflict so long as it's a real choice for the patron. If the patron gives meaningful consent, and has the choice to abstain from these services, the privacy issue disappears.
Hence our interest in notions such as Identity 2.0 and Attention.

Listen to our podcasts with leading lights in both (specifically Dick Hardt of sxip for Identity, and Ed Batista of the Attention Trust for Attention) over at to hear about possible solutions.

And watch places like panlibus, where we'll begin to offer more detail on our views as to what all this means for a library.

The long and short of it is that patrons can have choice, customisation and rich services... at the same time as having more control over the uses to which their own data are put. And the solutions are not library-specific, reinforcing the ability of the library to deliver its services Everywhere.
I will keep an eye out. Thanks.
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